TERMS OF USE
Terms of Sale
Full payment, including shipping and handling fees if applicable, is
required to complete an order. No work will proceed until full payment
is received. No refunds will be given for orders that have been
received by prepress department.
One Day Rush Service
To qualify for one-day service, your order must be placed, all files
uploaded, and all files approved by 5pm Pacific Standard Time. Orders
placed Saturday or Sunday will be processed on Monday. Orders placed
before the deadline will be shipped by 4PM Pacific Standard Time the
next business day.
Refund Policy
All sales are final, unless
otherwise noted. After an order has been sent to prepress department,
the customer is responsible for paying the entire amount of that order,
unless otherwise noted. In some cases, a refund may be extended to the
customer if no work has been completed by The Print Center for that
order. In such cases, the customer will be charged a $15 cancellation
fee, which would be in addition to any fees charged for proofs if
applicable. In some cases, an order may be voided the same day the
order was placed as long as no work has been completed by The Print Center for that order.
Turnaround Times
We start counting the
turnaround time when you send your order to press. Orders sent to press
after 5pm Pacific Standard Time will begin counting turnaround time the
next business day. If you order a fax or hard copy proof, turnaround
begins when we receive proof approval. Allow additional business days
for delivery based on the shipping method you selected. Business days
are Monday through Friday. Holidays, Saturdays and Sundays do not count
when calculating turnaround.
Turnaround does not begin until acceptable artwork has been provided.
Please note that if we are unable to print your files because they do
not conform to our file requirements, your job status will return to
"On Hold-Need Artwork" and your turnaround time will be reset.
For jobs that do not have complete digital source files provided,
turnaround begins when we have the photos and artwork needed to print
your postcard, not from when the order is first submitted.
Turnaround time for accepted artwork is guaranteed. The remedy for
failing to meet a deadline is limited to a refund of any rush charges
or a courtesy rush on your next order. Cancellation of an order based
on turnaround time is only allowed if the original order clearly states
that the job is time sensitive and that if it cannot be shipped by the
contracted date the customer does not want us to process the order.
The Print Center assumes no responsibility for delays caused by delivery
carriers or any damages resulting from the failure to receive a job on
time. Our expected delivery date is not guaranteed. Your order may
arrive late due to unforeseen delays in delivery service, the breakdown
of equipment, illness, etc.
Will Call
Will Call orders will be kept for
30 days from the delivery of the notification email. Orders left at
The Print Center for more than 30 days will be considered abandoned and
be recycled.
Complaints
All complaints must be registered with in 24 hours of receipt of job.
Should the job contain manufacturing errors and/or defects, we would
rerun the job at no charge. We maintain the right to judge what a
manufacturing error and defect is.
Proofs
Shipped orders with a color proof that
are not resembling the color and/or positioning on the final proof will
be rerun at no charge. We have the final judgment as to what accuracy
range is possible to match the color proof.
You are 100% responsible for the accuracy of your layouts. Please
proofread all layouts carefully. As postal regulations are subject to
change, you are also 100% responsible for complying with current
mailing restrictions for postcard backside layouts. Check with your
local Post Office.
Sales Tax
All Washington orders are subject to sales tax. If customer is tax
exempt, exemption certificate must be sent or faxed to us with to first
job.
Indemnification
The customer will indemnify and hold harmless the printer, The Print Center, from any and all loss, cost expense, and damages on any and
all manner of claims, demands, actions and proceeding that may be
instituted against the printer on the grounds alleging that said
printing violates any copyright or any proprietary right of any person.
You certify that you own the rights to use the image(s) being reproduced on your order.
Delivery
Quoted turnaround times start when
we verify your order, provided we have the photos and artwork needed to
print your job, not from when the order is first submitted. Turnaround
times vary and are not guaranteed. Our expected delivery date is not
guaranteed. Your order may arrive late due to unforeseen delays in
delivery service, the breakdown of equipment, illness, etc.
The Print Center assumes no responsibility for delays caused by
delivery carriers or any damages resulting from the failure to receive
a job on time. Our expected delivery date is not guaranteed. Your order
may arrive late due to unforeseen delays in delivery service, the
breakdown of equipment, illness, etc.
